Дизайн/Мультимедиа, Бизнес-услуги, IT/Программирование

Automatic incident routing system

The system was tested at the largest Russian retailer by sorting real internal incidents into 270 classes.

The system showed an accuracy rate of 85% (170000/200000 correctly identified classes of incidents), which was comparable to the accuracy of specialists and made it possible to almost completely replace human labor.